Terms of Service

1. Business Information

Happy Haven operates as a sole proprietorship based in:

214, Jail Road, Lahariyapura, Orai, Jalaun, Uttar Pradesh, India

For legal queries: admin@happyhaven.co.in

2. Order Process

• Orders are initiated via the website enquiry form and confirmed through WhatsApp.
• A partial advance payment is required to begin processing.
• The balance amount must be cleared before dispatch.

3. Customisation Disclaimer

• Customisation depends on quantity, availability, and feasibility.
• Slight variations in colour, material, packaging, or finish may occur due to the handmade and curated nature of products.
• Such variations shall not be considered defects.

4. Delivery & Shipping

• Shipping is available across India only.
• Delivery is handled via local delivery or third-party courier services.
• All delivery timelines provided are estimated and best-effort, not guaranteed.

5. Courier Liability

• Happy Haven will assist customers in coordinating with courier partners in case of delay or loss.
• However, Happy Haven shall not be held liable for courier delays, damages, or losses once the package is handed over.

6. Intellectual Property

• Happy Haven does not restrict customers from reusing mockups or designs created for their order.
• However, the brand name "Happy Haven" and associated identifiers may not be misrepresented or used deceptively.

7. Limitation of Liability

Happy Haven shall not be liable for:

• Delays caused by third-party vendors or couriers
• Force majeure events (natural disasters, strikes, etc.)
• Indirect or consequential damages

8. Dispute Resolution

• Any dispute shall first be attempted to be resolved through arbitration.
• If unresolved, courts at Orai, Uttar Pradesh shall have exclusive jurisdiction.

9. Modifications

Happy Haven reserves the right to update these Terms at any time without prior notice.