Cancellation & Replacement Policy

→ Please read our policy before placing your order

At Happy Haven, most orders involve personal curation and manual coordination. Please read this policy carefully before placing an order.

1. Nature of Orders

Bulk orders of 50 boxes or more are fully customised.
Orders below 50 boxes are partially customised to the extent possible; however, 100% customisation may not always be feasible.

2. Order Confirmation & Changes

After an initial mockup or discussion, a team member will personally connect with the client to understand requirements.
No changes are permitted after this confirmation stage.

3. Cancellation Policy

Orders may be cancelled within 24 hours of placing the order.
No cancellations are allowed for urgent orders, regardless of time.
Once the customisation process or sourcing has begun, cancellation requests will not be accepted.

4. Payment & Refunds

Payments are refundable only under specific conditions.
Happy Haven follows a Replacement-Only Policy.
No refunds will be issued once the order is confirmed and processing has begun.

5. Damaged or Incorrect Items

Replacement will be considered only if:

An unboxing video and clear photographs are shared
The issue is reported within 24 hours of delivery

Claims made without proof or beyond the reporting window will not be accepted.

6. Resolution

Approved cases will be resolved through replacement only.
No cash refunds or store credits will be provided.

Important Notice

Please ensure you understand our cancellation and replacement policy before placing your order. Once customisation begins, we cannot accept cancellations or provide refunds.